Task
To audit the old intranet, collect requirements from key stakeholders, interview users, to develop and test user-centered navigation. To create a design concept for intranet, new design brand book and UI guide for developers.
Date may 2021
Intranet owner HR
Number of users 19 000
Geography Russia
IT solution MS SharePoint + customization
Audit and recommendations for UX-improving for key intranet elements
— Home page
— News page
— Personal services and Profile
— Employees directory
— Navigation
— Division and Regional offices pages
Analysis intranet usage statistics
— analyzed the daily and monthly traffic of the intranet (DAU, MAU) and popular cases of using the intranet
— analyzed processes on how information and technical support is managed
Deep interviews with key stakeholders
We conducted 3 interviews with representatives of Internal Communications, HR, IT departments
SWOT-analysis
We conducted old intranet SWOT analysis: identified strengths and development areas, opportunities, barriers.
Development of the intranet relaunch concept
— user tasks and pains, and tools on intranet for solving them
— possible integration recommendations with related systems
— content personalization criteria
— the detailed structure of the home page
— implementation stages, priorities and project roadmap
Navigation
We developed the concept of navigation for most popular user-cases:
— navigation from the tasks of employees, combining a variety of systems and services
— classic navigation
Recommendations
We developed recommendations on key areas of intranet development: personalization criteria, mobile version, navigation, the structures of the intranet governance documents
Development of intranet design concepts for desktop and mobile versions, as well as UI guide and intranet brand book
— Home page
— News page
— Personal services and Profile
— Employees directory
— Navigation
— Division and Regional offices pages
— LMS home page
— New employees page
We have developed a detailed UI-kit and a UI-guide
design layouts
detailed prototypes
navigation options: the classic approach and from the tasks of employees
