Audit, concept and redesign of Gazprombank intranet

Task

To audit the old intranet, collect requirements from key stakeholders, interview users, to develop and test user-centered navigation. To create a design concept for intranet, new design brand book and UI guide for developers.

Date may 2021

About

Intranet owner

Intranet owner HR

Number of users

Number of users 19 000

Geography

Geography Russia

IT solution

IT solution MS SharePoint + customization

What done

1

Audit and recommendations for UX-improving for key intranet elements

— Home page
— News page
— Personal services and Profile
— Employees directory
— Navigation
— Division and Regional offices pages

2

Analysis intranet usage statistics

— analyzed the daily and monthly traffic of the intranet (DAU, MAU) and popular cases of using the intranet
— analyzed processes on how information and technical support is managed

3

Deep interviews with key stakeholders

We conducted 3 interviews with representatives of Internal Communications, HR, IT departments

4

SWOT-analysis

We conducted old intranet SWOT analysis: identified strengths and development areas, opportunities, barriers.

5

Development of the intranet relaunch concept

— user tasks and pains, and tools on intranet for solving them
— possible integration recommendations with related systems
— content personalization criteria
— the detailed structure of the home page
— implementation stages, priorities and project roadmap

6

Navigation

We developed the concept of navigation for most popular user-cases:
— navigation from the tasks of employees, combining a variety of systems and services
— classic navigation

7

Recommendations

We developed recommendations on key areas of intranet development: personalization criteria, mobile version, navigation, the structures of the intranet governance documents

8

Development of intranet design concepts for desktop and mobile versions, as well as UI guide and intranet brand book

— Home page
— News page
— Personal services and Profile
— Employees directory
— Navigation
— Division and Regional offices pages
— LMS home page
— New employees page

We have developed a detailed UI-kit and a UI-guide

Stages of the project implementation

Nov‘19
Analysis of input data
Nov — Dec‘19
Stakeholders interviews
Dec‘19 — Jan‘20
Concept development
Jan — Jul‘20
Suspension of work because of COVID-19
Jul‘20
Development of design prototypes
Aug‘20
Presentation of the project at the meeting with top management
10

design layouts

30

detailed prototypes

2

navigation options: the classic approach and from the tasks of employees

Design

Project team

Project Manager
Consultations
Project preparation
Sergey Smagliy