Task

To develop a concept for creating a learning portal, as well as its design, an approach to information support, and a promotion campaign

Date march 2019

Client Nornickel

About

Owner

Owner HR

Users

Users 74,000

Geography

Geography Russia

IT platform

IT platform Knomary

What done

1

Analysis of current solutions and target audience

Conducted 16 interviews with users and business clients. We analyzed: 4 intranet solutions within the company, development curriculum, target audience, internal and external communication channels with employees, popular and recommended formats of training materials. Prepared SWOT analysis: strengths, weaknesses, opportunities, and barriers.

2

Learning management system positioning concept

Determined the goal of the LMS: to create a single entry point to all training services, a key platform for distance learning and employee development, a convenient tool for the work of the Corporate University employees, and the adaptation of new employees.

3

Recommendations for promoting the LMSl

We identified tools for user engagement: game techniques, categories of achievements and awards, ratings and scores, progress bar. Prepared examples of 3 information campaigns to promote individual tools of the LMS, including performance assessment metrics and visual examples of information materials.

4

Design development

We have developed the design of the key sections of the LMS for the desktop and mobile versions, as well as the UI guide:
— Home page
— Program page
— Course page
— Personal account of the employee.

5

Information support concept

We have developed 8 headings for the information content of the LMS, as well as recommendations on the frequency of publications: My production office, instructions, and tips in checklist format, coffee breaks, ratings, short announcements and selections, tips for effective work, a poster, a bookshelf, news.

6

Preparation to launch

Gave recommendations for launching a new learning portal:
— The structure of the team of editors and ambassadors from among the employees
— Content migration of existing portal solutions
— New training courses
— Information campaigns
— Formats and types of content
— Structure and frequency of engaging newsletters

The project was completed in 8 weeks

March 26
Analysis of current employee training solutions
April 10
Target audience analysis
April 22
Development of the concept of positioning, promotion and maintenance of the learning portal
May 12
Development of design layouts
May 29
Concepts presenting
16

user interviews

9

internal portal solutions analyzed

8

content headings developed for the learning portal

15

design layouts

8

content headings developed for the educational portal

75

pages contains the final report on the promotion and maintenance of the training portal

Result

The concept of the learning portal

The concept of the learning portal

The concept of the learning portal

— Purpose and main tasks
— Implementation principles
— Tools for different target audiences
— Forms of distance learning
— Recommended navigation structure
— Recommended phased project plan
Design guidelines

Design guidelines

— Desktop and mobile versions of design layouts for a personal account, program, employee profile
— Recommendations on approaches to personalizing modules and tools of the Learning Portal
— UI guide
Recommendations for information support and content plan

Recommendations for information support and content plan

— Main content tasks for different target audiences
— Topics and headings with detailed examples
— Content plan and frequency of publications
Promotion recommendations

Promotion recommendations

— Examples and tools for engaging different target audiences
— Three campaigns for the launch of the learning portal with examples of design for different channels (mailings, banners, magazine, information stands, screens, social networks and others)
— Metrics for evaluating the effectiveness of information campaigns

Project team

Project manager
Anna Golubikhina
Business customer interviews
Anna Golubikhina
Project preparation
Sergei Smaglii
Anastasiia Vishniakova
Design development
Evgenii Taroev
Anna Golubikhina
Development of sketch models
Anastasiia Vishniakova
Aizhamal Muratalieva