Intranet benchmarking for Gazprom Neft

Task

To conduct a benchmark and audit of the corporate intranet

Date january 2018

Client Gazprom Neft

About

Intranet owner

Intranet owner Corporate communications

Number of users

Number of users 25,000

Geography

Geography Russia

IT-platform

IT-platform MS Sharepoint

What done

1

Conducted an interview

Intranet team representatives told us about their concerns and expectations

2

Surveyed the users

Over 400 employees shared their cases about their experiences using the intranet and their opinions about its quality

3

Analyzed the intranet

learned its architecture, navigation, and the convenience of use of the key tools

4

Benchmark

Compared the intranet to 100 Russian and 200 international companies

5

Improved site navigation

Ensured that the intranet’s layout is logical and comfortable for solving everyday tasks

6

Prepared recommendations

Created a roadmap for developing the intranet in 18 key directions

400+

employees were interviewed during the audit

350+

question survey for the intranet team

200+

international intranets were used for comparison

100+

Russian intranets were used for comparison

162

pages is the length of the final report after the intranet audit

39

homepages of Russian portals were analyzed

30

criteria were used for the comparison analysis

18

criteria were used to draw recommendations

Result

The 162-page report included the following key elements

Analysis of the target audience

Analysis of the target audience

The number of users, their composition, the most popular sections of the intranet, and page visits statistics.

18 criteria-based recommendations

18 criteria-based recommendations

Improving site navigation, mobility, and content; improve strategic and HR functions and increase the top management engagement.

“Quick wins” recommendations

“Quick wins” recommendations

Staff members that are involved in the intranet development and support can achieve quick wins in a short times

Detailed benchmark and examples of the best cases

Detailed benchmark and examples of the best cases

Comparing the company intranet with Russian and international companies

Project team

Project manager
Analytics
Anna Golubikhina
Roman Evdokimov
Daria Ostapova
Benchmark
Kurt Sørensen
Benchmark interview
Anna Golubikhina