Task
To conduct a benchmark and audit of the corporate intranet
Date january 2018
Client Gazprom Neft
Intranet owner Corporate communications
Number of users 25,000
Geography Russia
IT-platform MS Sharepoint
Conducted an interview
Intranet team representatives told us about their concerns and expectations
Surveyed the users
Over 400 employees shared their cases about their experiences using the intranet and their opinions about its quality
Analyzed the intranet
learned its architecture, navigation, and the convenience of use of the key tools
Benchmark
Compared the intranet to 100 Russian and 200 international companies
Improved site navigation
Ensured that the intranet’s layout is logical and comfortable for solving everyday tasks
Prepared recommendations
Created a roadmap for developing the intranet in 18 key directions
employees were interviewed during the audit
question survey for the intranet team
international intranets were used for comparison
Russian intranets were used for comparison
pages is the length of the final report after the intranet audit
homepages of Russian portals were analyzed
criteria were used for the comparison analysis
criteria were used to draw recommendations
The 162-page report included the following key elements
Analysis of the target audience
The number of users, their composition, the most popular sections of the intranet, and page visits statistics.
18 criteria-based recommendations
Improving site navigation, mobility, and content; improve strategic and HR functions and increase the top management engagement.
“Quick wins” recommendations
Staff members that are involved in the intranet development and support can achieve quick wins in a short times
Detailed benchmark and examples of the best cases
Comparing the company intranet with Russian and international companies
